Why is it important to get your adversaries to want to let you win, rather than steamrolling over them?   We often see some unreasonable and rude guests in hotels or restaurants who make unreasonable demands to the service staff in very rude ways, knowing that because they are paying the money, the service staff will just have to say “yes” to most of their unreasonable/rude demands. While some service staff merely suffer in silence, some experienced service staff know how to get back by secretly “get back” at the guest, in ways that most of us would care not to think about.

The moral of the story is Sun Tzu’s wise and time-tested quote: “To win, use reason to connect with your people, and use discipline to implement your strategies.”


CJ Ng, Ezine Articles, October 2010